Introduction: The Business Need for Simplification
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The Complex Work Environment
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The Primary Drivers for Workplace Complexity
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The Business Case for Simplification
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The Value Chain of Core Processes
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Definitions of Processes, Procedures and Business Documentation
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Complexities Resulting from Frequent Change
Designing and Developing Simplified Process
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The Structure of Work and Exploring Workflow
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The Fundamentals of Effective Procedures
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The Key Stages of Work Simplification
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Redefining Optimal Productivity
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Design Thinking and Simplification
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Removing Complexity via Simple and Concise Procedures
Developing Documentation and Automation
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The Management and Control of Documents
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Developing and Writing Work Instructions
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Publishing and Ease of Access of Documentation
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Benefits of Work Place Visuals
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The Opportunities for Technology and Automation
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Simplification of Electronic Forms
Analyzing and Simplifying Procedures
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Diagnosing Problems and Solutions Using Workflow Analysis
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Benefits of Connected Systems and Platforms
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The Use of Different Flowcharts in Simplification Initiatives
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Flowchart Elements
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Dynamic Technological and Design Innovations in Simplifications
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Continuous Improvement and Process Simplification Opportunities
The Simplification Resolution
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Alignment of the Simplification Resolve with Corporate Objectives
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Opportunities to Simplify the Whole Organization
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Building a Simplification Project team
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Simplification Project Approaches for the Organization
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Review of the Simplification Action Plan
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What’s Next? The Sustainability Resolution for Simplification