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Customer Service Excellence


Location Start date End date Fees Inquire Register
Vienna 02.01.2023 06.01.2023 6,100 $ Inquire now Register
Dubai 02.01.2023 06.01.2023 4,300 $ Inquire now Register
London 02.01.2023 06.01.2023 6,100 $ Inquire now Register
Dubai 16.01.2023 20.01.2023 4,300 $ Inquire now Register
Istanbul 16.01.2023 20.01.2023 5,000 $ Inquire now Register
Dubai 06.02.2023 10.02.2023 4,300 $ Inquire now Register
Dubai 20.02.2023 24.02.2023 4,300 $ Inquire now Register
Paris 20.02.2023 24.02.2023 6,100 $ Inquire now Register
Dubai 13.03.2023 17.03.2023 4,300 $ Inquire now Register
Dubai 27.03.2023 31.03.2023 4,300 $ Inquire now Register
Bahrain 15.05.2023 19.05.2023 5,000 $ Inquire now Register
Dubai 15.05.2023 19.05.2023 4,300 $ Inquire now Register
Dubai 05.06.2023 09.06.2023 4,300 $ Inquire now Register
Online Courses 05.06.2023 09.06.2023 2,500 $ Inquire now Register
Dubai 19.06.2023 23.06.2023 4,300 $ Inquire now Register
Casa Blanca 19.06.2023 23.06.2023 5,100 $ Inquire now Register
Madrid 19.06.2023 23.06.2023 6,100 $ Inquire now Register
Istanbul 26.06.2023 30.06.2023 5,000 $ Inquire now Register
Dubai 26.06.2023 30.06.2023 4,300 $ Inquire now Register
Dubai 17.07.2023 21.07.2023 4,300 $ Inquire now Register
London 17.07.2023 21.07.2023 6,100 $ Inquire now Register
Vienna 17.07.2023 21.07.2023 6,100 $ Inquire now Register
Dubai 24.07.2023 28.07.2023 4,300 $ Inquire now Register
Cairo 24.07.2023 28.07.2023 4,100 $ Inquire now Register
Dubai 21.08.2023 25.08.2023 4,300 $ Inquire now Register
Istanbul 21.08.2023 25.08.2023 5,000 $ Inquire now Register

Overview

Customer focused organisations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
 
WHO SHOULD ATTEND?
 
  • Customer service professionals, managers, quality management personnel, voice of the customer analysts
  • All specialists responsible for building and sustaining their company’s reputation for customer service excellence

Objectives

  • Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
  • Build a customer focused culture
  • Lead customer service performance and professionalism in their organisation
  • Improve business performance and the customer’s experience
  • Recruit, train and motivate staff
  • Develop and improve internal service standards
  • Assess internal and external skills based development programmes