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Customer Focused Management


Location Start date End date Price Inquire Register
Casa Blanca 26.12.2021 30.12.2021 4,950 $ Inquire now Register
Madrid 26.12.2021 30.12.2021 5,950 $ Inquire now Register
Dubai 26.12.2021 30.12.2021 3,950 $ Inquire now Register
Dubai 26.12.2021 30.12.2021 3,950 $ Inquire now Register
Beirut 26.12.2021 30.12.2021 3,950 $ Inquire now Register

Overview

A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
 
Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.
 
  • Analyze and implement the best practices of top performing customer service providers
  • Utilize best practices for measuring and monitoring customer satisfaction
  • Streamline call centre operations for optimal service levels
  • Successfully utilize interpersonal skills to supervise and motivate employees
  • Empower, motivate and retain frontline personnel

Objectives

  • Describe the importance of the leader as a role model for customer service excellence
  • Establish the importance of setting and reviewing customer service standards
  • Describe techniques to motivate teams and individuals for peak performance
  • Develop effective communication strategies to promote teambuilding
  • Evaluate surveys to accurately monitor customer satisfaction
  • Design a realistic and challenging customer service employee training programme