Conflict Resolution

Location Start date End date Fees Inquire Register
Vienna 09.09.2024 13.09.2024 6,100 $ Inquire now Register
Dubai 16.09.2024 20.09.2024 4,300 $ Inquire now Register
Istanbul 18.11.2024 22.11.2024 5,000 $ Inquire now Register
Dubai 23.12.2024 27.12.2024 4,300 $ Inquire now Register


Wherever two or more people come together, there is bound to be conflict.

This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.


At the end of this Conflict Resolution training course, delegates should be able to:

  • Understand what conflict and conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.