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Certified Customer Service Professional
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Download| Location | Start date | End date | Fees | Inquire | Register | |
|---|---|---|---|---|---|---|
| Cairo | 29.04.2024 | 03.05.2024 | 4,100 $ | Inquire now | Register | |
| Dubai | 29.04.2024 | 03.05.2024 | 4,300 $ | Inquire now | Register | |
| Dubai | 06.05.2024 | 10.05.2024 | 4,300 $ | Inquire now | Register | |
| London | 06.05.2024 | 10.05.2024 | 6,100 $ | Inquire now | Register | |
| Vienna | 06.05.2024 | 10.05.2024 | 6,100 $ | Inquire now | Register | |
| Istanbul | 20.05.2024 | 24.05.2024 | 5,000 $ | Inquire now | Register | |
| Dubai | 20.05.2024 | 24.05.2024 | 4,300 $ | Inquire now | Register | |
| Dubai | 10.06.2024 | 14.06.2024 | 4,300 $ | Inquire now | Register | |
| Dubai | 24.06.2024 | 28.06.2024 | 4,300 $ | Inquire now | Register | |
| Paris | 24.06.2024 | 28.06.2024 | 6,100 $ | Inquire now | Register | |
| Dubai | 08.07.2024 | 12.07.2024 | 4,300 $ | Inquire now | Register | |
| Dubai | 15.07.2024 | 19.07.2024 | 4,300 $ | Inquire now | Register | |
| Bahrain | 05.08.2024 | 09.08.2024 | 5,000 $ | Inquire now | Register | |
| Dubai | 05.08.2024 | 09.08.2024 | 4,300 $ | Inquire now | Register | |
| Dubai | 02.09.2024 | 06.09.2024 | 4,300 $ | Inquire now | Register | |
| Amsterdam | 02.09.2024 | 06.09.2024 | 6,100 $ | Inquire now | Register | |
| Dubai | 23.12.2024 | 27.12.2024 | 4,300 $ | Inquire now | Register | |
Objectives
- Understand the importance of a customer service culture in a competitive environment.
- Practice the techniques of managing customer expectations and delighting customers.
- Define the process of managing a customer complaint system.
- Agree and practice strategies for service recovery aimed at regaining customer loyalty.
- Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.
